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Front Office Manager

Cinnamon Hotels and Resorts is Sri Lanka’s largest operator of star class hotels with a portfolio of over 2000 rooms divided among three city hotels and ten resort hotels, situated in prime locations in Sri Lanka and the Maldives.

Job Responsibilities
1.1 Ensure proper welcome to all guests and to ensure his/her stay is comfortable and pleasant until he leaves the hotel. Organizing welcome, coordinating with internal and external parties on client information and requirements, personally meeting and maintaining relationship with guests, handling guest complaints, planning and supervising department operation in order to ensure highest guest satisfaction. 1.2 Staff Management and Administration Recruitment and Selection of staff, Making staff rosters, allocating work, daily briefing, guiding and directing staff to meat objectives in keeping with the set rules and regulations, coaching, counselling and motivating staff, handling staff issues, conducting performance appraisals, recognizing high performers and recommending rewards, taking disciplinary measures, initiating and organizing staff welfare activities in order to maximize performance and staff motivation. 1.3 Training and Development of Staff Identifying training needs of staff, preparing training calendars, ensuring implementation of the training calendards,conducting on the job and off the job training, Coordinating and Organizing external training for staff, organizing cross exposure, updating training records and reporting on staff training in order to ensure that the staff is competent to maintain set standards. 1.4 Office Administration Planning budgets, handling office correspondence, checking front office reports, checking guest registration details, billing and rate validation, sending quotations and follow up, coordinating with Head Office and internal departments on Tour Operator contractual obligations, future planning, ensuring proper administration and maintenance of all Front Office equipment, administration of cost, keeping regular contact (correspondence) with repeat clients, ensuring cleanliness and orderliness of all Front Office areas in order to ensure smooth operation of the department. 1.5 Handling special events Planning and coordinating arrangements for VIPs, Travel Agent/Tour Operator visits, familiarization tours, Educational Tours, Inspection tours, Guest weddings, Repeat guest cocktails in order to ensure high customer satisfaction and enhance image of the hotel. 1.6 Business Development at Hotel level Ensuring achievement of targets set by Head Office, Talking to Travel Agents, NGOs, Corporates etc. to generate more business leads, promoting hotel services and facilities by talking to inhouse guests, attracting business from other hotels, generating business through personal contacts, handling inspection and pre-sale visits of potential clients, handling all correspondence with regard to new business leads generated in order to maximize sales and develop business for the hotel.
Person Specifications

Interested candidates are encouraged to apply before the 29th February 2020.

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