Manager, Guest Relations

Job Responsibilities

The Manager, Guest Services will be responsible for overseeing all aspects of guest services, ensuring exceptional guest experiences, and maintaining high service standards. Key responsibilities include managing the front desk, concierge, and guest relations teams, handling guest inquiries and complaints, and ensuring smooth check-in and check-out processes. You will develop and implement guest service procedures, train and mentor staff, and coordinate with other departments to ensure seamless operations. Your role will also involve preparing reports, managing budgets, and implementing strategies to enhance guest satisfaction and loyalty.

Person Specifications

Do you have a minimum of 5 years of experience in a guest service role within the hospitality industry, with at least 2 years in a supervisory or managerial position? Do you possess excellent leadership and organizational skills, strong communication and interpersonal abilities, and a customer-oriented mindset? Are you proficient in hotel management software and have a good understanding of hospitality industry standards? If you are passionate about delivering outstanding guest services and have a track record of success in guest service management, we would love to hear from you.