Manager, Guest Services

Job Responsibilities

Responsibilities

• Train and guide all new front office department personnel.
• Prepare Front Office related reports.
• Attend all e-mails regarding Front Office inquires, rates and availability.
• Maintains a thorough knowledge of the room rack location types of rooms, room rack operations, package plans, hotel facilities.
• Make sure Master key records & Guest key records are maintained / updated & audited.
• Audits to be conducted weekly on Check in’s Checkouts & Telephones. Other areas to be audited randomly.
• Maintains a detailed knowledge about the hotel's services and hours of operations.
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skill development.
• Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
• Whatever the duties assigned by AFOM/FOM on daily basis.

Person Specifications

Qualifications

• A professional qualification in Hospitality Management from a recognized professional institution.
• 2 -3 Years’ experience in a similar capacity, preferably in a five-star property.
• Excellent communication skills in English.
• Excellent interpersonal, problem solving and customer service skills.
• Knowledge in opera PMS will be an added advantage.
• A passion for delivering exceptional levels of Guest Service.
• The ability to work under pressure.