Manager, Guest Services
Job Responsibilities
Responsibilities
- Train and guide all new front office department personnel.
- Prepare Front Office related reports.
- Attend all e-mails regarding Front Office inquires, rates and availability.
- Maintains a thorough knowledge of the room rack location types of rooms, room rack operations, package plans, hotel facilities.
- Make sure Master key records & Guest key records are maintained / updated & audited.
- Audits to be conducted weekly on Check in’s Checkouts & Telephones. Other areas to be audited randomly.
- Maintains a detailed knowledge about the hotel's services and hours of operations.
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skill development.
- Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
- Whatever the duties assigned by AFOM/FOM on daily basis.
Person Specifications
Qualifications
- A professional qualification in Hospitality Management from a recognized professional institution.
- 2 -3 Years’ experience in a similar capacity, preferably in a five-star property.
- Excellent communication skills in English.
- Excellent interpersonal, problem solving and customer service skills.
- Knowledge in opera PMS will be an added advantage.
- A passion for delivering exceptional levels of Guest Service.
- The ability to work under pressure.
Asian Hotels and properties PLC - Cinnam
22 Oct 2024