Manager, Learning and Development
Job Responsibilities
• Conduct frequent Learning Needs Analysis at a Business Unit level and effectively partner with stakeholders to implement learning and development initiatives to drive performance.
• Direct the definition of the nature, frequency, and purpose of key L&D initiatives, both in-house and outsourced, and ensure that all L&D opportunities are leveraged to maximize employee development.
• Direct the design and implementation of L&D plan and blended learning initiatives, including on-the-job training, classroom training, mentoring etc., to address capability and knowledge gaps, equip employees with the skill sets required to meet operational objectives and ultimately enhance guest experience.
• Analyze available data through guest feedback systems to identify skills and service gaps, and work with operational leaders to design and implement multi-dimensional interventions and programs to address these gaps in positive sustainable way.
• Facilitate a learning culture through the development of Departmental Trainers and education of line managers and HODs on available resources and options to enhance knowledge and capability.
• Manage the L&D feedback and the analysis of feedback related to the L&D policies, programs, and delivery systems to address areas of improvement in a pro-active manner, constantly re-aligning L&D efforts with the business’s needs.
• Direct the monitoring, assessment, and reporting of the performance of all corporate-level L&D initiatives, by interpreting key performance indicators, to ensure visibility on their return on investment and adjust efforts accordingly.
• Contribute to the preparation of the Learning & Development/ training budget and monitor the financial performance of a given area versus the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon.
• Recommend improvements to departmental policy and manage the implementation of procedures and controls covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring delivery of world class services, excellence, and innovation.
Person Specifications
• 6 to 8 years of international experience in F&B operations, 5 years in a managerial position.
• A degree in Hospitality Management from a reputed institution, preferably in Food & Beverage.
• Excellent knowledge of key L&D frameworks, with a focus on talent management.
• Excellent understanding of core hotelier operations and the luxury hospitality industry.
• Excellent facilitation and presentation skills.
• Professional qualification in Training will be an added advantage.
• Excellent command of English is mandatory, both verbal and written.