Associate Solutions Developer - IoT
John Keells Information Technology (Pvt) Ltd (JKIT), the consulting and professional IT services arm of John Keells Holdings PLC, (Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange), is a global professional services leader, transforming enterprises with cutting-edge digital solutions.
Driven by a Cloud-first, Mobile-first and AI-first strategy, and strategic partnerships with global leaders like Microsoft, SAP, and Salesforce, JKIT focuses on Strategy, Consulting, Digital, Technology, and Operations for large multinational companies worldwide, empowering businesses with innovation, agility, growth, and security. JKIT has delivered many award-winning solutions to some of the biggest names in Europe, the Middle East, and Asia.
We invite applications from suitably qualified individuals for the post of Associate Solutions Developer – IoT The selected candidate will report to the Principal Consultant - Platform Solutions & Services.
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The Ideal Candidate Will Be Responsible For:
- Responding to queries from residents and staff regarding the use of Smart Home and intercom systems
- Diagnosing and resolving basic software and connectivity issues via phone, email, or on-site visits
- Logging and tracking support tickets to ensure timely resolutio
- Assisting in setting up user accounts, configuring devices, and ensuring proper system functionality
- Guiding users through common features of the Smart Home app and intercom systems
- Monitoring system performance and reporting any anomalies to senior engineers or vendors
- Performing basic updates, including software and app configurations
- Creating and maintaining user-friendly guides and FAQs
- Escalating unresolved issues to senior engineers or external vendors when necessary
- Collaborating with contractors or vendors during system upgrades or changes
- Collecting user feedback on system performance and usability
- Sharing insights with the team to help improve system functionality and support processes
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The Ideal Candidate Should Possess:
- A Bachelor’s degree in Information Technology, Mechatronic Engineering, Electronic Engineering, or a related field
- Basic understanding of networking (e.g., Wi-Fi, routers) and mobile applications
- Familiarity with Smart Home platforms such as Google Home, Amazon Alexa, or similar (an added advantage)
- The ability to explain technical concepts clearly to non-technical users
- A proactive attitude with a willingness to learn
- Basic knowledge of IoT protocols (e.g., Wi-Fi, Zigbee, Z-Wave)
- Experience in customer-facing roles (internships or part-time work is acceptable)
- Strong communication and interpersonal skills
If you’re up for the challenge, please send your resume to careers@johnkeellsit.com. Please state the position you’re interested in the subject line of your email.