Cloud Support Intern
John Keells Information Technology (Pvt) Ltd (JKIT) is the consulting and professional IT services arm of John Keells Holdings PLC, Sri Lanka’s largest listed conglomerate. JKIT focuses on Strategy, Consulting, Digital, Technology and Operations to large multinational companies worldwide. JKIT has delivered many award-winning solutions to some of the biggest names in Europe, the Middle East, and Asia.
We invite applications from suitably qualified individuals for the post of Cloud Support Intern. The selected candidate will report to the Senior Consultant.
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The Cloud Support Intern will be responsible for:
- Act as a primary point of contact between engineering teams and customers.
- Interact with clients to understand their requirements and provide timely resolutions.
- Monitor the Helpdesk Dashboard and monitor the SLAs
- Interact with multiple teams, escalate complex problems as needed and implement best practices in IT operations.
- Assist in daily IT operations
- Prepare documentation, presentations and reports.
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The ideal candidate should possess:
- A graduate or final year student in IT, Computer Science, Cybersecurity, or a related field.
- Excellent communication, presentation, and interpersonal skills, with the ability to effectively convey technical information to non-technical audiences.
- Ability to work independently and as part of a team.
- Strong problem-solving abilities and a proactive approach.
- Willingness to learn and adapt to new technologies, including Azure.
- We may require 24/7 support on an On Demand basis.
If you’re up for the challenge, please send your resume to careers@johnkeellsit.com. Please state the position you’re interested, in the subject line of your email.