Senior Consultant - Customer Advocacy (Marketing)

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The Senior Consultant – Customer Advocacy will be responsible for:

• Supporting the planning, coordination, and execution of social media content activities and integrated marketing campaigns.
• Liaising with business units, sales teams, presales teams, technical consultants, delivery teams, HR, partners, designers, agencies, vendors, and other stakeholders to gather content inputs, technical information, approvals, and supporting material required for marketing deliverables.
• Coordinating the development of visual assets, including creatives assets, illustrations, videos, presentation decks, and other sales enablement material.
• Supporting the planning and execution of webinars, customer events, partner events, conferences, workshops, sponsorships, and other internal initiatives.
• Monitoring campaign performance, social media engagement, audience growth, event outcomes, content effectiveness, and other relevant marketing indicators, while preparing reports and summaries for management review.
• Supporting customer advocacy initiatives by coordinating customer success stories, testimonials, case studies, use cases, related marketing documentation and approvals.
• Maintaining marketing documentation, campaign records, creative assets, templates, reports, and supporting files in the agreed repositories.
• Leveraging AI and digital productivity tools to support content planning, campaign ideation, workflow management, and marketing coordination, while ensuring responsible use, accuracy, confidentiality, and brand alignment.

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The ideal candidate should possess:

• A Bachelor's degree or professional qualification in Marketing, Business Management, Communications, Digital Marketing, or a related discipline.
• 2–5 years of experience in marketing, social media coordination, content coordination, marketing operations, event coordination, or a related marketing role.
• Experience in B2B marketing, technology, IT services, enterprise solutions, professional services, or a similar environment is preferred.
• Good working knowledge of campaign coordination, social media, content development, event support, stakeholder coordination, reporting, and brand consistency.
• Strong communication, organization, coordination, follow-up, and analytical skills, with the ability to manage multiple stakeholders, priorities, timelines, and marketing deliverables simultaneously.
• Excellent written communication skills, with the ability to understand and simplify B2B, technology, and enterprise-solution messaging.
• Strong attention to detail and the ability to maintain quality, accuracy, and brand standards.
• Comfort with AI and digital productivity tools.
• Additional qualifications in Digital Marketing, Marketing Analytics, AI, Content Marketing, or Project Management will be an added advantage.