AAssistant Manager - Service Assurance
Keells, as a leading retailer is striving to deliver its core purpose to ‘improve the quality of life for the nation’. We know that to deliver on our core purpose, we have to grow and develop Sri Lanka’s best retail team. If you want to come on this journey with us, to deliver retail excellence, then we can really support your ambitions and future growth.
Job Responsibilities
responsible for the effective and effecient implementation of recruitment, Onboarding and training entry level staff for newly open outlets. Provide high quality leadership in managing business oriented HR operational functions in a proactive manner. Responsible to analyse and forecast the future hiring needs for new outlets. Identify the future and current training needs for newly store level staff (Customer Services Assistance and Cashiers)via KRA online.
Person Specifications
- Bachelor’s Degree in Business Management, Retail Operations, or a related field.
- Relevant certifications in Customer Experience Management, Retail Excellence or Service Quality.
- A minimum of 5 years’ experience in the service industry, with a strong background in customer-facing roles and 2–3 years’ experience in retail operations or a similar environment, ideally in a supervisory or training role.
- Proven ability to implement performance systems and demonstrate measurable ROI.
- A Strategic mindset with a clear understanding of how day-to-day execution aligns with broader business goals.
- A strong customer focus, with a track record of building effective relationships and delivering exceptional service.
Interested candidates are encouraged to apply before the DDMMYYYY.
Jaykay Marketing Services (Private) Limi
9 Sept 2025