Executive - Analytics & Administration (Retail Operations)

What you need to do

• Maintain accurate operational documentation and ensure timely updates.
• Prepare, organize, and securely store records, reports, and process documentation.
• Provide administrative and coordination support for day-to-day operations.
• Prepare operational reports and dashboards with a high level of accuracy.
• Analyse routine data to identify trends, gaps and compliance issues.
• Ensure timely submission of KPI performance reports to relevant stakeholders.
• Support internal and external audits, ensuring compliance with operational standards.
• Identify deviations from standard procedures and escalate appropriately.
• Assist in implementing corrective actions in collaboration with internal stakeholders.
• Coordinate workflows across teams to ensure timely completion of tasks.
• Follow up with operational, store and cross-functional teams on assigned activities.
• Contribute to productivity and process improvement initiatives.
• Prepare and present monthly business performance reports to management.
• Participate in process reviews and maintain updated documentation of improvements.
• Suggest enhancements based on operational observations and data insights.

What you need

• Bachelor’s degree in Business Administration, Operations Management or a related field.
• A Diploma or Advanced Diploma in Data Analysis or Computer Literacy will be an added advantage.
• 1-3 years of experience in operations administration, office coordination, or documentation roles.
• Experience in a fast-paced corporate environment is preferred.
• Strong proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
• Ability to prepare reports and manage data accurately.
• Highly organized, detail-oriented, and capable of handling multiple tasks simultaneously.
• Strong interpersonal skills with the ability to collaborate across teams.
• A proactive problem-solving mindset with a willingness to learn and adapt.