Executive - Loyalty Operations

Job Responsibilities

• Oversee the loyalty operation to ensure efficient data processing, customer acquisition, and other loyalty-related functions.
• Coordinate with technical teams and the business to facilitate loyalty-related development projects, ensuring alignment with organizational goals and objectives.
• Provide comprehensive reports and statistics to stakeholders on a weekly & monthly basis, presenting the performance of loyalty operations at relevant forums.
• Monitor key loyalty KPIs, provide regular updates in relevant business forums, and track improvements and progress to drive data-driven decision-making.
• Collaborate with cross-functional teams to ensure the smooth execution of business use cases, monitoring progress and addressing any issues that arise.
• Manage SMS channel for promotional communications, ensuring timely and engaging messaging to enhance customer loyalty.
• Work closely with external agencies to create content for communication purposes based on specific requirements
• Handle the relevant budgets, managing supplier payments without delays, and ensuring follow-up on customer credit payments.

Person Specifications

• Bachelor's Degree in Business Management, Marketing, or a related field.
• Proven experience in marketing, business administration or preferably in a similar role.
• Excellent coordination and communication skills to collaborate effectively with technical teams, cross-functional teams, and external agencies.
• Familiarity with creating engaging content and working with agencies to develop SMS and other communication materials.
• Strong analytical and reporting skills, with the ability to provide valuable insights and present data to stakeholders.
• Highly organized, detail-oriented, and able to multitask effectively in a fast-paced environment.