Executive - Loyalty Operations

Job Responsibilities

• Lead initiatives to personalize and enhance customer experience through innovative engagement strategies.
• Leverage customer insights and analytics to design loyalty propositions and campaigns.
• Collaborate with IT and digital teams to implement loyalty related digital transformation projects.
• Identify, negotiate, and manage strategic partnerships that enhance the loyalty program or overall customer value proposition.
• Oversee partnership contracts, MOUs, SLAs, and other business agreements to ensure legal and operational compliance.
• Act as the primary liaison with partners to ensure mutual value delivery and long-term collaboration.
• Develop and execute strategies to increase corporate and retail sales of e-vouchers.
• Create and maintain standard operating procedures (SOPs), governance frameworks, and process documentation for loyalty and partnership functions.
• Continuously evaluate and optimize workflows for improved efficiency and scalability.
• Support cross-functional collaboration by aligning processes with stakeholders in operations, IT, legal, and finance.
• Ensure all loyalty and partnership initiatives are aligned with local regulatory requirements.
• Develop internal policies and training programs related to data privacy and consent management.
• Collaborate with legal and IT teams to implement compliant systems and facilitate periodic audits.

Person Specifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred).
• 2–3 years of experience in marketing, customer loyalty, strategic partnerships, or business operations.
• Experience working in a customer-centric industry with exposure to cross-functional projects.
• Proven ability to manage high-impact programs and commercial partnerships.
• Strong understanding of digital tools and platforms relevant to customer engagement and loyalty ecosystems.
• Excellent organizational skills, high attention to detail, and ability to multitask in a fast-paced environment.