Executive - Prepared Food Excellence

Job Responsibilities

• Conduct operational audits to evaluate food quality, service standards, SOP adherence, hygiene and equipment condition across stores.
• Drive continuous improvement to identify operational gaps and recommend action plans.
• Prepare audit reports and deliver detailed reports with corrective actions and follow-ups for store and leadership teams.
• Enhance sales execution by monitoring product availability, merchandising and promotional execution to optimize sales performance.
• Support store-level strategies by collaborating with store managers and head chefs to implement localized initiatives that drive revenue.
• Coach teams for service excellence by ensuring teams deliver quick, efficient and friendly service through real-time coaching and training.
• Enforce compliance with cleanliness, sanitation and food safety protocols.
• Verify staff adherence to uniform, hygiene and storage standards aligned with company SOPs.
• Identify training needs and provide hands-on coaching in food prep, service and compliance.
• Conduct regular equipment checks and escalate maintenance needs while ensuring timely resolution.
• Promote accurate portioning, minimizing food waste, and cost-efficient operations.
• Analyze store performance by tracking sales trends and customer feedback, providing insights to improve profitability.
• Recognize high performers and foster a positive team culture and drive accountability at all levels

Person Specifications

• A Minimum 5 years’ experience in food retail, restaurant management, or multi-unit operations.
• Prior experience in field coaching, area/regional management, or operations support is highly desirable.
• In-depth knowledge of food preparation, food safety standards, and hygiene compliance.
• Proven ability to analyze sales performance, drive promotions and enhance overall store profitability.
• Proficiency in Microsoft Excel, reporting tools and data analytics to support operational decisions.
• Strong expertise in auditing and compliance, ensuring consistent adherence to food quality, hygiene and service protocols.
• The ability to train, coach and develop store teams, building high-performing and service-oriented teams.
• Advanced understanding of local food hygiene regulations and industry best practices within Sri Lanka.
• Excellent leadership, communication and cross-functional collaboration skills.