Executive - Service Assurance

Job Responsibilities

• Achieve suitable scores on relevant audits conducted on a monthly basis.
• Organize awareness sessions and increase customer service standards as per company processes.
• Ensure compliance and take corrective actions where needed.
• Conduct mentoring and coaching sessions for team members that need improvement.
• Complete relevant audits on a monthly basis  based on the requirements that arise.
• Carry out outlet visits on a monthly basis and follow up on needed next steps.
• Conduct refresher training sessions for low scoring outlets of relevant audits.
• Carry out special training sessions for outlets as per company requirements.
• Organize regular training sessions for efficient check out and scale operations.
• Improve the cashier scan rate and scale service as per set targets. 
• Sustain “Multi skill bench strength” in outlets and achieve the CCTV capture targets.
• Manage supplementary projects on a weekly/monthly basis.

Person Specifications

• Should possess a Degree/Advanced Diploma in Human Resource Management/Business Management, or an equivalent qualification from a recognized university.
• Minimum two years’ experience in the retail sector. Previous work experience as a Human Resource Partner will be an added advantage.
• Excellent analytical, innovation, interpersonal and communication skills.
• A passion to enhance the customer relationship.