Junior Executive - Customer Care

What you need to do

• As a customer service professional, you will be the point person for the Keells brand and customers.
• Professionally handle all  inquiries from customers which come through customer contact center ,respond accordingly, and resolve them effectively
• Manage and support the development of customer care agents
• Think out of the box and find solutions for customer issues
• Consistent demonstration of high levels of customer service standards and professional customer management
• Respond, investigate and resolve all customer complaints in accordance with company SOPs and procedures.
• Excellent time management skills and the ability to prioritize own workload and meet tight deadlines
• Take ownership for all customer follow-ups and log actions at all times

What you need

• A Customer care mindset and ability to handle challenging situations.
• Proficiency in languages(bilingual)
• Minimum of 3 years experience in a similar capacity.
• Diploma in call center management or a similar educational qualification.
• Computer literacy skills in using PCs and associated networks and systems including Microsoft Office.
• Outstanding interpersonal skills and communication skills with the ability to build rapport with various stakeholders across different levels.
• Ability to take on challenges and work on stretched targets and timelines.
• Excellent organizational and planning skills.
• Strong communication and customer relationship management skills.
• Ability to think out of the box and give appropriate resolutions to customers.