Junior Executive-Loyalty operations

Job Responsibilities

• Drive and monitor Nexus member registrations to meet acquisition targets through in-store initiatives and targeted campaigns.
• Lead and execute strategic loyalty initiatives such as FOC drives, incentive programs, and awareness campaigns to boost membership engagement.
• Ensure the accurate, timely, and complete processing of member data and profile updates.
• Strengthen and optimize backend processes to uphold data integrity and prevent fraud.
• Conduct training sessions and provide ongoing support to stakeholders, ensuring a clear understanding of program processes and benefits.
• Monitor compliance with all retail outlets, including support during new store openings.
• Coordinate the dispatch of member communications, including SMS campaigns, ensuring timely and error-free execution.
• Support member churn reduction and reactivation efforts and lead the operational execution of the E-Voucher program.
• Serve as the primary point of contact for operational matters related to loyalty initiatives.
• Handle customer inquiries related to PDPA (Personal Data Protection Act), including data access, amendments, and deletion requests.
• Ensure all customer consents are properly recorded and managed in line with data protection and regulatory standards.
• Respond promptly to queries regarding Personally Identifiable Information (PII) and collaborate with internal teams for resolution.

Person Specifications

• A Degree or Diploma in Business Administration, Marketing, Management, or a related field.
• Prior experience in a customer-oriented role or working with data management systems is an added advantage.
• A Distinction in Mathematics and English at GCE Ordinary Level is preferred.
• Strong attention to detail and high levels of accuracy and diligence in task execution.
• Ability to work effectively under pressure and meet tight deadlines.
• Solid analytical skills and a results-oriented mindset.
• Highly organized with the ability to drive tasks across multiple stores and internal teams