Senior Executive - IT
Tea Smallholder Factories PLC is a subsidiary of John Keells Holdings PLC and is listed under the Food & Beverage Sector in the Colombo Stock Exchange. The principal activity of the company is manufacturing and sale of black tea with tea factories in the districts of Galle and Nuwara Eliya.
An exciting opportunity exists for a Senior Executive in the IT Department, in an environment which encourages new ideas and initiatives and provides excellent learning opportunities.
Job Profile
- Provide technical support for incoming queries related to computer systems, software, hardware and prioritize support tickets, ensuring timely resolution.
- Diagnose and troubleshoot technical issues; escalate unresolved problems when necessary.
- Install, configure, and maintain computer systems, networks (Local / Cloud) and peripherals.
- Collaborate with IT professionals and vendors to resolve issues and manage the acquisition of equipment and services.
- Work closely with Line of Business (LOB) application teams to coordinate system enhancements and manage change requests.
- Ensure adherence to security protocols and compliance with Group IT Policies and Procedures.
- Regularly monitor security incidents and threats; take preventive and remedial actions to ensure system integrity.
- Plan and track the annual IT budget, including reforecasts and cost-effective resource procurement.
- Collaborate with internal / external auditors to ensure compliance with IT policies and address process gaps.
- Prepare monthly reports for management, providing insights on IT performance and operations.
- Conduct end-user training to enhance understanding of technology and applications.
- Stay updated on industry trends and implement proactive solutions for improving IT systems.
- Develop strategies for hardware / software upgrades and lifecycle management.
Personal Profile
- Bachelor’s degree in the field of IT.
- Minimum of 3 years’ experience in a similar role.
- Strong knowledge of computer systems, hardware, Office 365 and network administration.
- Having Azure or server administration certifications (e.g., Microsoft Azure, Windows Server) will be an advantage.
- Excellent troubleshooting, problem-solving and communication skills.
- Self-motivated, with the ability to work independently and manage multiple tasks.
- A "can-do" attitude, proactive and adaptable to challenges.
Remuneration for the above position will be in accordance with the JKH Compensation & Benefits Policy.
Interested candidates are encouraged to apply by clicking on the link.
Tea Smallholder Factories PLC
7 Oct 2024