Senior Executive - IT

JOB PROFILE

• Work closely with Line of Business (LOB) application teams to coordinate system enhancements, manage change requests and support business applications.
• Provide comprehensive support for business applications, ensuring their smooth operation and addressing any issues that arise.
• Diagnose and troubleshoot technical issues; escalate unresolved problems when necessary.
• Collaborate with IT professionals and vendors to resolve issues and manage the acquisition of equipment and services.
• Ensure adherence to security protocols and compliance with Group IT Policies and Procedures.
• Plan and track the annual IT budget, including reforecasts and cost-effective resource procurement.
• Collaborate with internal / external auditors to ensure compliance with IT policies and address process gaps.
• Prepare monthly reports for management, providing insights on IT performance and operations.
• Conduct end-user trainings to enhance understanding of technology and applications.
• Stay updated on industry trends and implement proactive solutions for improving IT systems.
• Develop strategies for hardware / software upgrades and lifecycle management.

PERSONAL PROFILE

• Bachelor’s degree in the field of IT.
• Having Azure or server administration certifications (e.g., Microsoft Azure, Windows Server) will be an advantage.
• Minimum 3 years’ experience in a similar role.
• Strong knowledge of computer systems, hardware, Office 365 and network administration.
• Experience with business applications and their functions, including application support and change request management.
• Excellent problem-solving and communication skills.
• Self-motivated, with the ability to work independently and manage multiple tasks.