Customer Relations Officer
John Keells CG Auto Private Ltd (JKCG) is a John Keells Group company, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange. With an operating history of over 150 years, the John Keells Group is present in 7 industry sectors, namely Leisure, Property, Transportation, Consumer Food, Retail, Financial Services, and IT & Plantations. John Keells CG Auto is the official distributor of BYD passenger vehicles, parts, and services in Sri Lanka.
BYD, a global powerhouse, secured the position as the Global number one New Energy Vehicles (NEV) sales in 2022 and 2023 is committed towards sustainable transportation solutions.
Job Responsibilities
- Greet and assist customers as they enter the showroom or event location, providing basic information on vehicles and services.
- Maintain up-to-date basic knowledge of the vehicle lineup, financing options, and promotions.
- Handle customer complaints professionally and efficiently, working towards a satisfactory solution.
- Assist the sales team by directing customers to the sales team, and scheduling test drives.
- Gather customer feedback and insights to help improve service quality and customer experience.
Person Specifications
- A higher diploma in business management or an equivalent qualification. A degree in business, marketing, or a related field is an added advantage.
- 3 years of experience in customer service, preferably within the automotive industry, is highly desirable.
- Strong interpersonal and communication skills. Fluency in three languages will be an added benefit.
- Strong ability to handle customer inquiries and resolve issues effectively.
- Familiarity with CRM software and Microsoft Office Suite.
If interested, please apply through HIVE on or before 06.11.2024.