Executive - Customer Delivery
John Keells CG Auto Private Ltd (JKCG) is a John Keells Group company, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange. With an operating history of over 150 years, the John Keells Group is present in 7 industry sectors, namely Leisure, Property, Transportation, Consumer Food, Retail, Financial Services, and IT & Plantations. John Keells CG Auto is the official distributor of BYD passenger vehicles, parts, and services in Sri Lanka.
BYD, a global powerhouse, secured the position as the Global number one New Energy Vehicles (NEV) sales in 2022 and 2023 is committed towards sustainable transportation solutions.
Job Responsibilities
• Responsible for managing the final delivery process of BYD vehicles to customers.
• Communicate delivery timelines with internal stakeholders (Sales, PDI Center, Back Office, Finance, Registration, Service) and external customers.
• Demonstrate vehicle features, resolve customer queries, maintain accurate records, and safeguard company assets.
• Address customer inquiries and provide accurate information about the vehicle, its features, and related services.
Person Specifications
• Bachelor’s degree in management or a related field is preferred.
• Minimum 2 years of experience in customer service, preferably in the automotive industry.
• Prior experience in vehicle delivery operations is an added advantage.
• Strong attention to detail and organizational skills.
If interested, please apply through HIVE.