Executive - Mall Administration

We are seeking a dynamic and detail-oriented Executive - Mall Administration to join our growing team.

Job role:

• Tracking footfall on a timely basis and reporting trends to management.
• Identifying potential clients including retailers, advertisers, corporate brands, and event organizers.
• Serving as the primary point of contact for clients and coordinating with support services such as security, housekeeping, and maintenance.
• Assisting the marketing team in executing campaigns aimed at increasing footfall to the mall.
• Supporting the preparation of the operational budget and monitoring expenses.
• Ensuring that health and safety standards are being met across Crescat Shopping Mall and informing management of any related risks affecting employees, contractors, or the public.
• Conducting periodic checks and preventive maintenance of cleanliness, air conditioning, lighting, equipment, and all common areas including parking and service zones.
• Compiling daily reports on vehicular traffic and operational concerns and submitting summaries to mall management in a timely manner.
• Handling customer complaints effectively and assisting tenants with trade license requirements.
• Coordinating with facility management teams to oversee day-to-day operations, including maintenance, security, cleaning, pest control, waste collection, mall administration, and customer service.
• Managing conflicts and disputes among tenants, customers, and visitors in a professional manner to avoid disruption to mall operations.

Persons Specification:

• Diploma or Degree in Business Administration, Facilities Management or a related field.
• Health & Safety certifications would be an added advantage.
• Minimum of 2–3 years’ experience in a similar role, preferably in retail, property management, or hospitality sectors.
• Experience in handling customer service, vendor coordination, and operational reporting.

If you are passionate about contributing to a thriving workplace culture, we’d love to hear from you!