Intern - IT Infrastructure
Infomate, a pioneer in shared services in Sri Lanka and a subsidiary of the renowned John Keells Group, is a leading Business Process Management company with a global reach spanning four continents. With over 150 years of history, the John Keells Group is a Sri Lankan conglomerate with a diverse portfolio of 70+ companies across 7 industries. At Infomate, we are passionate about enabling businesses to achieve their full potential by providing innovative and efficient solutions.
Job Title: Intern - IT Infrastructure
Location: Infomate Head Office, Colombo 01
Shift: 8.30 am - 5.00 pm
Job Responsibilities
- Configure and deploy laptops, desktops, and mobile devices for new users.
- Install and update software, and set up user accounts and access permissions.
- Maintain accurate records of device assignments and inventory.
- Monitor and troubleshoot basic network issues (LAN, Wi-Fi).
- Coordinate with internal teams to ensure stable connectivity.
- Manage user access to shared resources and tools (e.g., printers, shared drives).
- Communicate with vendors regarding device deliveries, warranty claims, and routine servicing.
- Follow up on service tickets and provide timely updates to the IT team.
- Provide first-level support to staff for hardware or connectivity issues under supervision.
- Assist with routine device health checks and compliance tracking (antivirus, updates, etc.).
- Maintain accurate documentation of tasks and support provided.
Requirements
- Currently pursuing or recently completed a degree/diploma in Information Technology, Computer Science, or a related field.
- Basic understanding of computer hardware, operating systems, and network concepts.
- Good communication skills and a willingness to learn in a fast-paced environment.
- Ability to work as part of a team and follow instructions.
- Familiarity with Microsoft Windows, Office 365, and basic networking tools is an added advantage.
Infomate is an equal-opportunity employer and values diversity. We believe that a diverse workforce brings unique perspectives and strengthens our ability to succeed.