Process Associate - Non-Financial Services
Infomate is a fully owned subsidiary of John Keells Holdings, a pioneer in shared services and a leading Business Process Management Company offering Finance & Accounting, Back Office, Customer Support, HRO and Payroll services in both local and global context.
Join our team for an exciting opportunity and reach greater heights.
Job Responsibilities
- Manage outsourced customer support operations for the client.
- Handle escalated customer inquiries via email, chat, and calls.
- Monitor and manage job queues to ensure smooth workflow.
- Conduct product training sessions for staff.
- Prepare and share performance reports with stakeholders.
- Collaborate with internal teams to maintain service standards.
- Support a team-oriented environment, ensuring accountability, organization, and consistent service quality.
Person Specifications
- Minimum 1+ year of experience in customer support.
- Completion of GCE O-Levels & A-Levels is required.
- A degree or an equivalent qualification is preferred.
- Good experience in customer support with strong analytical and problem-solving skills.
- Excellent spoken and written English.
- Experience in leisure and hospitality is an added advantage.
- Proficient in MS Excel and accounting software.
- Knowledge of SAP/ERP is preferred.
- Experience with email and chat platforms is an advantag
If you are an enthusiastic individual passionate about reaching the greatest heights in the field of ……………, then this is your opportunity. Share us your resume now.
InfoMate (Pvt) Limited
20 Jan 2026