Senior Process Associate - Financial Services
Infomate, a pioneer in shared services in Sri Lanka and a subsidiary of the renowned John Keells Group, is a leading Business Process Management company with a global reach spanning four continents. With over 150 years of history, the John Keells Group is a Sri Lankan conglomerate with a diverse portfolio of 70+ companies across 7 industries. At Infomate, we are passionate about enabling businesses to achieve their full potential by providing innovative and efficient solutions.
Senior Process Associate - Finance & Accounting
Location: Infomate Head Office, Colombo 01
Shift: 8.30 am - 5.00 pm
Job Responsibilities :
- Serve as the primary point of contact for assigned clients, maintaining a strong relationship and ensuring their satisfaction.
- Manage client inquiries and complaints in a timely and professional manner.
- Collaborate with internal teams to address client needs and resolve any issues that may arise.
- Monitor and track client service metrics, identify trends, and propose process improvements to enhance service delivery.
- Conduct client meetings to review performance.
- Provide training and guidance to junior associates to support their professional development.
Qualifications :
- 2+ years’ relevant experience in Accounting & Finance.
- Following or completed relevant degree program or professional qualification - AAT / CMA/ CIMA / ACCA / CA will be an added advantage.
- Completion of GCE O/L and GCE A/L Examinations.
- Good knowledge and experience in MS Excel.
- Exposure to an ERP system would be an added advantage.
- Strong verbal and written communication skills, leadership, and interpersonal skills.
Benefits :
• Employee Perks: Experience the perks of working at Infomate, including exclusive discounts at Keells Supermarkets and Cinnamon Hotels & Resorts.
• Be a Part of Something Bigger: Join a dynamic and innovative team at a leading company with a rich history.
• Competitive Compensation: Enjoy a competitive salary and benefits package, including health insurance for your family.
• Growth and Development: Access to ongoing training programs, certifications, and opportunities for career advancement.
• Work-Life Balance: We value your well-being and offer a supportive and inclusive work environment.
Infomate is an equal-opportunity employer and values diversity. We believe that a diverse workforce brings unique perspectives and strengthens our ability to succeed.