Senior Process Associate - Financial Services
Infomate is a fully owned
subsidiary of John Keells Holdings, a pioneer in
shared services and a leading Business Process
Management Company offering Finance &
Accounting, Back Office, Customer Support,
HRO and Payroll services in both local and
global context.
Join our team for an exciting opportunity and
reach greater heights.
Job Responsibilities
This process is responsible for Processing accounting transactions (Accounts payable, Accounts receivable, General ledger and Fixed assests) on SAP within the given SLAs and accuracy levels Monitorig the work flow Monitoring the SLAs and accuracy levels of the team members Adhering to the checklists and ensure smooth month end accounting closure
- Manage and drive the Accounts Payable function within a Shared Services environment, ensuring delivery against SLAs, KPIs, and quality targets.
- Oversee end-to-end AP processes, including invoice processing, 3-way matching, and payment cycles.
- Handle high-volume invoice processing while ensuring accuracy and compliance with internal controls.
- Act as the primary point of contact for escalations, managing queries from global stakeholders and suppliers.
- Monitor and analyze performance metrics, preparing dashboards and MIS reports for management review.
- Lead the team to achieve operational excellence, including coaching, performance management, and engagement initiatives.
- Identify opportunities for process improvements, automation, and standardization across AP processes.
- Ensure compliance with internal policies, audit requirements, and financial controls.
- Support transitions, migrations, and process documentation within the Shared Services framework.
Person Specifications
- Minimum 2+ years of experience in Accounts Payable within a Shared Services / BPO environment.
- Experience handling high-volume transactions and working with global stakeholders.
- Prior exposure to the telecommunications industry will be an added advantage.
- Degree in Finance/Accounting or part/full professional qualification (CA / ACCA / CIMA / CMA / AAT / CPA) is mandatory.
- Proven experience in team handling, with strong focus on SLA/KPI delivery and service excellence.
- Hands-on experience with ERP systems (SAP is mandatory).
- Strong working knowledge of Advanced Excel and data analysis.
- Excellent command of English
- Flexibility to work during month-end close periods
- Strong stakeholder management, communication, and problem-solving skills, with the ability to work in a fast-paced environment.
InfoMate (Pvt) Limited
28 Apr 2026