Senior Process Associate - Quality Assurance
Infomate is a fully owned subsidiary of John Keells Holdings, a pioneer in shared services and a leading Business Process Management Company offering Finance & Accounting, Back Office, Customer Support, HRO and Payroll services in both local and global context. Join our team for an exciting opportunity and reach greater heights.
Job Responsibilities
- Actively participate in client meetings as a quality representative
- Design and implement quality assurance frameworks and risk assessment for newly onboarded clients and processes
- Conduct time and motion studies to evaluate process efficiency
- Develop and maintain daily and monthly performance reports for new and ongoing operations
- Periodically review reporting structures to ensure relevance and accuracy
- Prepare comprehensive daily and monthly MIS reports and dashboards
- Present findings and performance trends in internal review meetings
- Work closely with operations teams and client representatives to identify and resolve quality-related issues
- Analyze operational data to detect inefficiencies and recurring errors.
- Recommend and implement process improvements to enhance accuracy, compliance, and turnaround time
- Conduct periodic quality audits with a focus on compliance and performance
- Track and follow up on audit findings and ensure timely closure of action items
Person Specifications
- 2+ years of relevant experience in Internal Audit or Financial Quality Assurance
- Prior experience in the BPO industry will be an added advantage
- Following or completed a relevant degree program or professional qualification in CIMA / ACCA / AAT/ CA
- Good knowledge and experience in MS Excel
- Strong verbal and written communication skills, Leadership and Interpersonal Skills
If you are an enthusiastic individual passionate about reaching the greatest heights in the field of finance & accounting, then this is your opportunity. Share us your resume now.
InfoMate (Pvt) Limited
17 Jul 2025