Team Leader - Payroll Services
Infomate, a pioneer in shared services in Sri Lanka and a subsidiary of the renowned John Keells Group, is a leading Business Process Management company with a global reach spanning four continents. With over 150 years of history, the John Keells Group is a Sri Lankan conglomerate with a diverse portfolio of 70+ companies across 7 industries. At Infomate, we are passionate about enabling businesses to achieve their full potential by providing innovative and efficient solutions.
Team Lead - Payroll Services
As the Team Lead - Payroll Services, you will be responsible for overseeing the entire payroll process for multiple clients. You will lead and mentor a team, ensuring the accurate and timely delivery of payroll services while maintaining strict compliance with Sri Lankan labor laws and tax regulations. This role requires a proactive professional who can manage complex client inquiries, coordinate with various stakeholders, and drive operational efficiency to ensure high client satisfaction.
Job Title: Team Lead – Payroll Services
Location: Infomate Head Office, Colombo 01
Shift: 8.30 am - 5.00 pm
Key Responsibilities
- Lead and supervise the payroll team to ensure the accurate and timely processing of monthly payroll for multiple clients.
- Act as the primary point of contact for client escalations and complex payroll queries.
- Review and approve payroll calculations, statutory deductions, and final reports before submission.
- Ensure compliance with Sri Lankan labor laws, tax regulations, and statutory requirements (EPF, ETF, API Tax, etc.).
- Coordinate with internal departments (HR, Finance, IT) and external stakeholders (clients, auditors, regulators).
- Maintain and update payroll policies, procedures, and documentation.
- Train, mentor, and develop team members to enhance performance and service delivery.
- Monitor SLAs and KPIs to ensure client satisfaction and operational efficiency.
Requirements
- Minimum 4-5 years of experience in payroll processing, with at least 2 years in a supervisory or team lead role.
- Strong knowledge of Sri Lankan payroll regulations and statutory compliance.
- Experience working in a payroll outsourcing or shared services environment is preferred.
- Proficiency in payroll software and MS Excel.
- Excellent communication, leadership, and problem-solving skills.
- Ability to manage multiple clients and deadlines effectively.
Infomate is an equal-opportunity employer and values diversity. We believe that a diverse workforce brings unique perspectives and strengthens our ability to succeed.