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Executive - Business Travel

Mackinnons Travels (Pvt.) Limited was established in 1971 and gained International Air Transport Association (IATA) status in 1976. The company is a subsidiary of one of the largest conglomerates in Sri Lanka, the John Keells Group. MTL provides its customers with outbound travel related services which includes issuing of air tickets, hotel reservations, holiday packages, assistance in visa formalities to name a few.

Job Responsibilities

  • Responding positively to customers by making reservations for business travelers accurately and efficiently aiming to complete the transaction at the point of sale. Complete any service requests, and sell related products such as car hire, hotels & transfers. Make the customer aware of their company travel policy and communicate this to ensure adherence.
  • Ensuring customer traveler profiles and details are accurate and completed.
  • Providing advice on visa, passport, security requirements relating to the destination and confirm the issuing details for such reservation.
  • Making recommendations to improve the processes, technical or otherwise, to ensure maximum quality and efficiency. Flag issues for resolution to team leader.
  • Developing a solid understanding of the corporate travel industry, and the key drivers for our VIP customers & maintain a strong relationship with key persons including customers & international travel agents etc.
  • Actively promoting the importance of our preferred supplier programs.
  • Demonstrating commitment to customers, provide unsurpassed service by understanding, anticipating and exceeding their expectations.
  • Carrying out systematic and rational analysis to identify the root cause of issues, make informed judgement, anticipate and prevent recurring problems.

Person Specifications

  • A minimum of 2-3 years of experience in Corporate Travel
  • GDS system experience (Amadeus)
  • Strong knowledge on international fare construction and airline routing principles including tax rates.
  • Have a passion to delight our VIP customers by delivering exceptional, consistent and personalized service that they expect and deserve.
  • Possess exceptional communication skills with the ability to effectively and clearly articulate with travelers at high levels within an organization and/or their delegates, in a wide array of situations that may be very complex
  • Be very familiar with the systems, processes and workflows that need to be followed to deliver outstanding customer service and meet Global Business travel requirements.

Interested candidates are encouraged to apply before the 10th December 2022

Mackinnons Travels (Pvt) Ltd