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Executive - Visa Operations

Mackinnons Travels (Pvt.) Limited was established in 1971 and gained International Air Transport Association (IATA) status in 1976. The company is a subsidiary of one of the largest conglomerates in Sri Lanka, the John Keells Group. MTL provides its customers with outbound travel related services which includes issuing of air tickets, hotel reservations, holiday packages, assistance in visa formalities to name a few.

Job Responsibilities

  • Liaising with customers directly to provide an excellent customer service in fulfilling their visa requirements.
  • Taking full responsibility pertaining to customers’ passports and all relevant documents.
  • Ensuring that Visa’s applied for are obtained within the stipulated time frame.
  • Build cordial relationships with Visa Officers at Embassies & High Commissions.
  • Keep constant tabs pertaining to changes in Visa applications, immigrations laws & regulations of all
  • countries, Visa handling fees etc.

Person Specifications

  • Minimum of 1-2 years working experience as a Visa Officer/Coordinator preferably in Travel Trade / VFS centers.
  • Hands on experience in visa documentation processing preferably USA, Australia, Canada and New-Zealand.
  • Customer centric mindset with the ability to handle VIP customers by delivering exceptional, consistent and personalized service.
  • Excellent communication & Interpersonal skills.
  • Proficiency in working on MS Office.
  • Ability to perform well in a team environment.

Interested candidates are encouraged to apply before the 28th September 2022

Mackinnons Travels (Pvt) Ltd