Assistant Manager - Agent Engagement

Assistant Manager – Agent Engagement

Union Assurance is a leading corporate and one of the fastest growing entities in the Life Insurance industry backed by the strength and stability of John Keells Holdings PLC, one of Sri Lanka's largest conglomerates. For the 9th consecutive year, the company has received the GPTW certification as a ‘Best Employer Brand,' and in 2020 was awarded the ‘Global Employer Brand’ by the World HRD Congress.

The Job Role:

The person will be responsible for recruitment projects in the Agency Business whilst creating a positive work environment for all agents by deploying effective engagement, and enhance the Agency branding efforts to create an exceptional workplace environment for all agents.

Principle Accountabilities:

• Drive recruitment projects to ensure that agency business meets its recruitment plans.
• Create a focused Agent experience philosophy for Union Assurance, encompassing wellbeing, engagement, culture, and employer branding related elements that aligns with the organization's goals and values.
• Communicate the Agency initiatives to Agents and stakeholders to ensure that they understand and support Agency Distribution’s approach.
• Collaborate with senior leadership to align Agency experience initiatives with the overall Agency strategy.
• Drive and oversee implementation of elements of Agency value proposition.
• Design and implement programs to support Agent well-being including health and wellness initiatives agent recognition programs.
• Coordinate with the Procurement team for the evaluation of quotations from different suppliers and finalize the most suitable one (Hotels, Certificate Printing, Trophies, Etc.) with focus on cost optimization
• Support the roll out of agency events ensuring that all plans are well executed
• Develop and implement metrics to measure the effectiveness of all Agent experience initiatives.
• Drive the creation of an Agency brand and a more consistent image of department.
• Support efforts to actively convert audiences into potential Agents with responsive, and captivating market activations.
• Coordinate overseas tours for the winners of the rewards schemes, share the spec with Logistics and collect documents, share with the travel agents to arrange visa, tickets, accommodation etc.
• Be the point of contact with the Marketing team to coordinate and liaise on all marketing and promotional events
• Prepare communication materials for sharing rewards plans across Union Assurance.
• Conduct agent surveys, analyze engagement metrics, drive action planning, and provide support to senior leadership for improvement.
• Collaborate with team members and stakeholders to ensure policies and practices align with agency values and support a positive agent experience.

Qualifications and Experience

• A Bachelor’s Degree from a recognized University in Business Administration/ Marketing/ HR or equivalent discipline.
• Relevant full/part qualification in recognized professional institute will be an added advantage.
• Minimum 2 – 3 years of experience in the Senior Executive capacity with 8+ years overall experience.
• Experience in designing and implementing Agent’s experience initiatives that support Agent’s engagement, wellbeing, and career growth.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with senior leadership and cross-functional teams.
• Proactive and innovative mindset with a focus on continuous improvement.
• Knowledge of industry trends and best practices in agent experience.

The selected candidate for the above position will be entitled to an attractive remuneration package. Applicants who are interested are encouraged to apply on or before  17th January 2025