Officer - Corporate Claims

Officer –  Corporate Claims

Union Assurance is a leading corporate and one of the fastest growing entities in the Life Insurance industry backed by the strength and stability of John Keells Holdings PLC, one of Sri Lanka's largest conglomerates. For the 9th consecutive year, the company has received the GPTW certification as a ‘Best Employer Brand,' and in 2020 was awarded the ‘Global Employer Brand’ by the World HRD Congress.

The Job Role:

The person will assist in prompt, effective, and fair settlement of all valid corporate claims as per the delegation of authority based on the principles of insurance, providing a speedy and efficient service in settling claims and proper follow up on all pending claims at Union Assurance

Principle Accountabilities:

• Managing all administration aspects of the claim including collecting accurate information and documents to proceed with a claim to enable achievement of business goals.
• Processing all the corporate claims initial screening and recommend decision to claim support.
• Assisting to achieve stipulated SLAs by timely processing all corporate claims.
• Ensuring accurate initial processing and final payment processing of corporate claims.
• Monitoring and track the progress of the claims.
• Maintaining key records like working files, email for reference and audit purpose.
• Responding to internal customer inquiries and resolve issues as per guidelines and stipulated SLAs.
• Alarming higher authorities on possible fraudulent claims
• Adhering to legal requirements, industry regulations and customer quality standards set Union Assurance
• Contribute to and drive continuous process improvement.

Qualifications and Experience

• Minimum 2 years’ experience in Life Insurance industry.
• Undergoing a degree / professional qualification from a reputed university/ institute
• Good understanding and knowledge about competitor products and practices, trends & developments in the life insurance market in Sri Lanka.
• Fair understanding on regulatory framework of Insurance industry.
• Broad knowledge in Microsoft office applications.
• Ability to work under minimum supervision, multi-task and work under pressure.
• A self-motivated individual as well as a team player.

The selected candidate for the above position will be entitled to an attractive remuneration package. Applicants who are interested are encouraged to apply on or before 27th November 2024.