Assistant Manager - Bancassurance Training

                                                                             Assistant Manager – Bancassurance Training 

Union Assurance is a leading corporate and one of the fastest growing entities in the Life Insurance industry backed by the strength and stability of John Keells Holdings PLC, one of Sri Lanka's largest conglomerates.  

The Job Role: 

The person will be responsible for conducting technical training sessions, managing training schedule and materials for Insurance Relationship Officers (IROs). 

Principle Accountabilities: 

• Create training materials and content for technical trainings, including product and sales training for IROs. 

• Deliver training programs ensuring optimum quality.  

• Conduct Training Needs Analysis (TNA) and support the Manager in identifying training gaps and recommending appropriate training programs for the IROs. 

• Conduct induction training programs for newly recruited Insurance Relationship Officers (IROs), covering insurance fundamentals, Bancassurance operations, product and service knowledge, and the effective use of systems and tools required for their roles 

• Collaborate with cross-functional teams to ensure consistency and alignment in training programs across different functions 

• Stay up to date with the latest trends and best practices in training and development 

• Provide regular feedback to the Manager on training needs and program effectiveness 

• Support the Manager in delivering important trainings for IROs and critical bank partners 

• Coordinate with the Training Operations team to ensure smooth logistics and scheduling of training sessions. 

• Assist in the development of training metrics and key performance indicators (KPIs) to measure the impact and effectiveness of training programs 

• Governance around learner development, maintaining records, reports on learning interventions, certifications etc. 

• Assess the adequacy of current learning infrastructure and identify new technology and other initiatives to bring in learning efficiency and cost optimization    

• Support in developing and maintain a repository of training content and materials 

• Continuously seek feedback from participants and stakeholders to improve training programs and delivery 

Qualifications and Experience 

• A full/Part professional qualification from a recognized institute in HR, L&D, Coaching, or Mentoring would be an added advantage. 

• Minimum 2-3 years of experience at a senior executive capacity within the Learning and Development function and a total of 8+ years of overall professional experience. 

• Exceptional communication and interpersonal skills to build rapport and foster a supportive training environment. 

• Strategic thinking with the ability to drive results in a dynamic and competitive market. 

• Strong adaptability, work under pressure, and capacity to work in a fast-paced environment.