Zonal Manager - Agency
Zonal Manager – Agency
Union Assurance is a leading corporate and one of the fastest growing entities in the Life Insurance industry backed by the strength and stability of John Keells Holdings PLC, one of Sri Lanka's largest conglomerates. For the 9th consecutive year, the company has received the GPTW certification as a ‘Best Employer Brand,' and in 2020 was awarded the ‘Global Employer Brand’ by the World HRD Congress.
The Job Role:
The person will be responsible to lead the zone-specific strategies for Union Assurance, meet and exceed sales target, penetrate untapped markets, to achieve the organization's long term business goals.
Principle Accountabilities:
- Develop and implement zone specific strategies in discussion with the senior team.
- Chalk out short-term and long action plans for the zone taking into consideration the objectives.
- Establish sales objectives by creating a sales plan for zones in order to maximize revenue growth and customer expansion.
- Develop a robust GTM and market development plan for the zone and lead its execution
- Devise market penetration strategy for the zone and ensure it is cascaded into the regions.
- Devise plans to achieve the GWP and new business objectives, persistency and productivity.
- Responsible for overall zonal recruitment and turnover, maintaining assigned active cadre within the regions
- Responsible for ensuring target achievement (FP/FYP/renewals/GWP/persistency and etc. of the assigned regions).
- Identifying areas of opportunity for business expansion across the zone and regions within the zone.
- Maintaining healthy customer relations to achieve the desired sales target.
- Monitoring the market trends and initiate necessary actions to achieve the business KPIs
- Supporting the senior team to develop innovative ways to have branch activities to increase the customer penetration
- Visiting branches on a regular basis to understand the on-the ground issues, areas of improvement and create plans to improve the working and productivity
- Connecting with regional managers on a regular basis to understand their performance highlights, pain points, customer experience stories
- Developing superior insight into competitors’ strategy, track market trends across the Zone and dovetail the same with consumer insights and trends to strengthen customer engagement and loyalty
- Handling exceptional customer queries as per SLAs, policies & procedures.
- Recommending new product lines & improvements including the untapped markets for the zones to senior management.
- Preparing analytical dashboards with actionable insights and present to senior leadership.
- Keep abreast of industry best practices and leverage that knowledge to resolve current issues and share insights to enable achievement of business goals
- Managing team in terms of goal setting, delivery, performance, development, and engagement
- Managing the branch operations as per the stipulated compliance and regulatory guidelines
Qualifications and Experience
- A Bachelor’s Degree in any discipline from a recognized University. MBA in General Management/Marketing or equaliant qualification.
- Full/ part qualification in recognized professional institute will be an added advantage.
- Minimum of 3 to 4 years of experience at the manager level, with a total of 12+ years of overall experience.
- Proven experience in managing large sales teams in life insurance organization.
- Flair for sales with detailed knowledge of products and sales systems & tools.
- Hands on experience and in-depth knowledge of managing large zones.
- Strong business acumen, exceptional leadership and problem-solving skills.
- Strong adaptability, work under pressure and capacity to work in fast-paced environment
The selected candidate for the above position will be entitled to an attractive remuneration package. Applicants who are interested are encouraged to apply on or before 22nd May 2024.